It’s a comprehensive offering where we take responsibility for all aspects of the software’s operation and maintenance. This includes tasks such as infrastructure management, security, updates, backups, and technical support.

In essence, you can focus solely on utilizing the GradHat platform to meet your needs, without the burden of managing underlying infrastructure or dealing with technical complexities. We handle everything required to keep the service running smoothly and securely, allowing you to maximize your productivity and efficiency.

Absolutely. We regularly share our product roadmap with our valued customers during quarterly calls. Collaboration is at the heart of what we do, and we deeply value the feedback we receive from our customers regarding our product direction.

While we do not allow customers to directly customize our system, it is intentionally designed to be highly configurable. This allows us to tailor the software to accommodate the diverse requirements of our customers. We actively encourage and prioritize requests for features or enhancements based on customer feedback. These requests are carefully assessed and ranked according to the collective feedback from all our customers. Your input plays a crucial role in shaping the evolution of our software to better serve your needs.

The duration of the onboarding process may differ for each customer, contingent upon their individual requirements. Factors such as the necessity to convert and import existing curriculum into the system, determining the number of integrations with other systems, and establishing the user count can impact the timeline. For a smooth transition and a tailored onboarding experience, we advise contacting your dedicated account manager. They will collaborate closely with our technical team to assess your current environment and devise the most suitable onboarding process for your organization’s needs.

Our system is designed to scale seamlessly to meet the demands of our customers. Leveraging one of the top industry-recognized providers for our cloud infrastructure, we ensure dynamic scalability based on demand. This approach guarantees the highest level of availability to our customers, allowing us to adapt swiftly to any changes in usage or requirements.

Absolutely. Our application is designed to be responsive across multiple devices. Additionally, we offer a progressive mobile application specifically tailored for the educator’s portal. This ensures seamless accessibility and usability regardless of the device being used, providing a consistent experience for all users.

Certainly. We offer integrations to other systems through our integration gateway, which includes a multitude of prebuilt adapters. These adapters facilitate connections to some of the more common Student Information Systems (SIS), Learning Management Systems (LMS), and Identity Provider (IDP) providers. This ensures seamless interoperability with your existing systems, streamlining data exchange and enhancing overall efficiency.